Which types of metals are available in your products?

Our main focus is on gold-filled jewelry, but we also provide options in sterling silver. You'll find some exquisite 14K gold-filled jewelry selections on our website.

Where are your products manufactured?

We take pride in crafting Zac & Ally products in the USA with unwavering dedication to quality, care, and love.

How should I maintain and care for my jewelry?

We've prepared a comprehensive guide to address this. If you require additional assistance, don't hesitate to reach out to us.

Do you offer international shipping?

At this time, our shipping services are available exclusively within the United States.

What is your return policy?

For details on our return policy, please refer to our dedicated return policy page. If you have any additional questions, please don't hesitate to get in touch with us.

Do you offer phone orders?

Unfortunately, we are unable to process orders over the phone. If you require assistance with placing an online order, please reach out to our support team for guidance and support.

How do I track my order?

Once your order is received, our team will promptly begin processing it. If all items in your order are in stock, the typical processing time is 2-3 business days. Your order will be carefully packed and shipped. In the event that your order contains backordered or made-to-order items, we will notify you of any delays. Rest assured, we will ship all available items right away for your enjoyment.

What is Gold-Filled Jewelry?

We have chosen to use 14K gold-filled materials for our jewelry, as it is often referred to as the "Gold of the Future." It offers a cost-effective alternative to solid 14K gold while maintaining high quality and minimizing concerns about discoloration, unlike some plated materials.

How is Gold-Filled Jewelry Made?

Gold-filled jewelry is crafted by heat- and pressure-bonding a thin layer of 14 karat gold to a brass or other base metal core. We prioritize the quality and durability of our jewelry, and this is why we opt for gold-filled over gold-plated or Vermeil. Our gold-filled chains feature an actual layer of karat gold, rather than just a microscopic film, as noted by our chain manufacturer. For a clear comparison of gold quality, please refer to the chart below, ranging from solid gold to gold-filled quality and other options.

What Materials is Your Jewelry Made of?

Our jewelry pieces are meticulously handcrafted using a diverse range of high-quality materials. These materials include 14K gold-filled, 925 sterling silver, semi-precious and precious stones, freshwater pearls, glass, crystals and brass. You can find the specific materials listed under each style on the product detail page.

Is Your Jewelry Hypoallergenic and Nickel-Free?

Absolutely. All our jewelry is certified hypoallergenic and free of nickel and lead.

Advantages of Gold Filled:

Gold Filled jewelry has earned the moniker "Gold of the Future" for good reason. It possesses the same physical characteristics as solid gold, offering beauty, durability, and strength, but at a fraction of the cost. The gold in Gold Filled jewelry is on the outer surface, making it virtually indistinguishable from solid gold, except when it comes to pricing.

Will Gold Filled Jewelry Turn Green?

Rest assured, Gold Filled jewelry is your ideal alternative to solid gold. It is both durable and of high quality, resulting in stunning jewelry that won't turn your skin green or rust. Gold Filled metal is resistant to tarnishing.

Can You Wear Gold-Filled Jewelry in the Shower?

Unlike gold-plated jewelry, it is perfectly safe to get your gold-filled jewelry wet. All our chains at Zac and Ally are made from 14K gold-filled material, making them suitable for wear to bed, in the shower, and even while you exercise. It is also safe to swim in gold-filled jewelry, although we recommend avoiding pools and hot tubs due to the harsh chemicals they contain.

How to Keep Sterling Silver from Turning Color:

Our sterling silver pieces come with a skin-safe, invisible anti-tarnish clear coating. This protective layer safeguards your jewelry from tarnishing, oxidation, and fading. However our factories advise keeping all Sterling Silver in a closed sealed case to prevent any discoloration.

How Long Can Gold-Filled Jewelry Last?

Gold-filled jewelry is designed to last a lifetime if properly cared for.