Returns/Exchanges

You are our priority and we want to make sure you Love all your items. If there is something you are not happy with please let us know by reaching out to one of our team members.

Exchanges or refunds can be made on regular priced items within 30 days of purchase date. Refunds will be to the original form of payment within 30 days of purchase date only if said merchandise is returned in its original packaging with all original tags attached. Please also include a copy of the original invoice/receipt with your return package. For more detailed return instructions, contact our customer service at customercare@zacandally.com.

Return Packaging: Zac & Ally is not responsible for returned merchandise in transit. We highly recommend you purchase insurance and tracking when returning any packages.

Return Processing: Upon receiving your return, we will review returned item and if eligibility for your refund. We will credit back your original form of payment minus a a $10 shipping fee from your original order is shipping was under our free shipping promotion. Credit will be processed within 20 business days from your return shipment date. You will receive a confirmation from us as soon as your refund is processed. Note that credit card refunds may take up to an additional 10 days to post to your account from your bank after the refund is processed.